Dispatch/ Communication Division

Dispatch/ Communication Division

EMERGENCY?  Dial 9-1-1

The Danville Ambulance Dispatch and Communications Division is a private answering point for non-emergent transportation requests in Montour County, Pennsylvania.  Danville Ambulance Service is proud to serve as the primary responder for such communities as Danville Borough and Washingtonville as well as Riverside in neighboring Northumberland County.  Working as an integral part of The Danville Ambulance Service the Dispatch and Communications Division is responsible to field and schedule all requests for routine, non-emergent transportation requests that are received by the Danville Ambulance Service. 

The Dispatch/Communications Division is staffed 24 hours per day, 7 days per week by specially trained dispatchers who have received intensive training on customer service, scheduling and emergent and non-emergent call taking.  Transportation requests are processed via our call scheduling system or by telephone request directly to our Communications Center.  All requests for transports are then entered into our Computer Aided Dispatch (CAD) System with runs being paged out directly to our response units.  CAD data is transferred from the call center straight out to specialized tablets in each response unit so our crews have the most up to date and current information for each requested transport.

The Dispatch and Communications Division monitors all of our requests for services from start to finish.  Transport units are tracked and monitored throughout each leg of the transport and our call takers are aware of each trucks location throughout the transport.  Transportation routes are monitored for shortest distance and fastest route of travel.  Our goal is to provide you with the best possible service as professionally, personally and expeditiously as possible to make your medical transportation experience as least invasive as possible in your time of need.

Call (570) 275-3031 to request service or request this service online.